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Technical Support Engineer

  • Hybrid
    • Leuven, Vlaams Gewest, Belgium
  • IT Support & Infrastructure

Job description

Twipe is a mediatech scale-up based in Leuven, Belgium working with leading newspaper publishers in Europe to grow their digital subscribers and sustain quality journalism. We offer cloud based digital edition publishing, analytics, and personalisation. Our solutions accelerate the growth of newspapers like the Le Monde, The Telegraph and Ouest-France. To inspire our industry, we gather and analyse publishing knowledge and share insights with our growing Future of News publishers’ community.

As a Technical Support Engineer you are part of our services team and will be responsible for providing excellent applications support to our customers. Besides that, you will also be our go-to person for technical questions and solving recurring problems.

Your Responsibilities

  • You will pick up incoming client questions and prioritize them to be resolved with the correct urgency.

  • You will be responsible for incident prioritization, follow-up and resolution. Connecting the right experts to the case when needed.

  • Acknowledging which cases take priority according to domain and business priority.

  • Improve support processes by recognizing recurring issues.

  • You create, maintain, and improve documentation.

  • You will follow up and coach our external support and testing partner.

What makes you successful in this role

  • Incident management, problem solving.

  • Stakeholder communication.

  • You have a “doing whatever it takes” and “can-do” attitude.

  • You are a team-player, but not afraid to handle tasks independently.

Your Profile

  • You have a bachelor's degree or equivalent experience.

  • You have good knowledge of scripting languages and SQL.

  • Knowledge of FTP, http and mobile app management lifecycle.

  • You are fluent in English, knowledge of French or German is a plus.

  • Experience or interest in mobile platform distribution and development is a plus

  • Experience or interest with cloud solutions (AWS) is also a plus

Why you'll love working with us

  • Innovative Environment: Be part of a young, international team at the forefront of emerging technologies

  • Growth Opportunities: We focus on developing our teams skills and knowledge. Besides that you receive a €1000 personal learning budget to enhance your skills

  • Creative Workspace: Work in a space where creativity, design, technology, and fun intersect

  • Team Building: Enjoy exciting team-building events throughout the year. Every second Friday, dive into high-impact projects, celebrate team achievements, and enjoy themed events.

  • Inclusive Culture: We celebrate diversity, promote equality, and ensure a zero-tolerance policy for harassment and discrimination

 

Dare to make a difference from Day One and be part of shaping the future of digital publishing!

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