Business Analyst

Twipe is a mediatech scale-up based in Leuven, Belgium, partnering with Europe’s leading newspaper publishers to grow digital subscriptions and sustain quality journalism.

We provide cloud-based solutions for digital edition publishing, analytics, and personalization, empowering best-in-class newspapers like Le Monde, The Telegraph, and DuMont to innovate and thrive in the digital age.

Are you passionate about the media and news industry and its pivotal role in a changing world? Are you eager to work at the intersection of customer success, technology, and project delivery to help shape the future of digital news publishing?

At Twipe, we’re looking for a Business Analyst to join our Customer Success Team.

Your Responsibilities

• Be a key member of our project delivery team for on-boarding new customers or enhancing existing installations

• Translate publishers' business needs into clear specifications that maximize platform value while enabling our development teams to deliver optimal solutions

• Create user stories, process flows, and functional specifications for new features and integrations

• Collaborate with stakeholders to validate requirements and manage scope expectations

• Collaborate with our product and engineering teams to ensure seamless delivery of new features, integrations, and platform configurations

• Identify integration points between our platform and publishers' existing systems

• Coordinate and support acceptance testing, ensuring the highest quality of delivery

• Proactively monitor post-launch performance and identify opportunities for improvement

• Help maintain clear, ongoing communication with publishers to ensure alignment and satisfaction

What makes you successful in this role

• You love solving problems and bring a structured mindset to decomposing complex challenges

• You enjoy customer-facing roles and understand the value of clear communication

• You are detail-oriented, organized, and able to handle multiple projects in parallel

• You have a strong work ethic and a real "can do" attitude; you like to get things done

• You have a growth mindset. You're constantly striving to learn new things and improve

• You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills sharp

Your Profile

• Bachelor's or Master’s degree in Business, Computer Science, or related field

• 2-5 years of business analysis experience, preferably in software or media companies

• Strong experience gathering and documenting business requirements

• Understanding of digital publishing workflows and technologies (beneficial)

• Ability to map out business processes and create clear documentation

• Experience working in collaborative, agile development environments

• Excellent communication skills with ability to explain complex concepts simply

• Experience with project management and requirements management tools

• Fluent in English; additional European languages are a plus

Why you'll love working with us

• Innovative Environment: Be part of a young, international team at the forefront of emerging technologies

• Growth Opportunities: We focus on developing our teams skills and knowledge. Besides that you receive a €1000 personal learning budget to enhance your skills

• Creative Workspace: Work in a space where creativity, design, technology, and fun intersect

• Team Building: Enjoy exciting team-building events throughout the year. Every second Friday, dive into high-impact projects, celebrate team achievements, and enjoy themed events.

• Inclusive Culture: We celebrate diversity, promote equality, and ensure a zero-tolerance policy for harassment and discrimination

Dare to make a difference from Day One and be part of shaping the future of digital publishing!